What
is "Six Sigma"?
Six Sigma is
a system of methodologies that allows companies to be more profitable
by improving processes to reduce errors, increase yields, minimize
expenses and increase customer satisfaction. It can be applied to
processes in all areas of a company - from paperwork to manufacturing
to design. Rather than just finding and eliminating errors, Six
Sigma methodologies seek to develop processes in such a way to prevent
errors from occurring in the first place.
Many of the early examples of Six Sigma were from manufacturing, but more recently the techniques have been applied to numerous other areas of business. The following link is an excellent example of how Six Sigma could be applied to a call center. It was created by a good friend of ours, David Hallowell.
Six Sigma tutorial for an IT Call Center - Coming Soon
The overall philosophy of Six Sigma is that there is a directly
proportional relationship between problems with the product and
levels of customer satisfaction. Implementation of Six Sigma methodologies
provides the means to achieve product excellence.
What
are the benefits?
Initially Six
Sigma methodologies were used predominantly in manufacturing areas
with benefits of reduced waste, higher yield, better throughput,
and reduced lead times. As the methodologies were utilized in other
areas of companies, additional benefits were realized such as:
reduced design time
for the next generation product
leapfrog advances
over the competition
accurate and efficient
customer transactions
efficiency gains
in internal operations
At the level of Six Sigma, products are designed to be nearly perfect.
Most companies are nowhere near a Six Sigma level of performance
(four sigma is considered as a typical average). At a four sigma
level of performance, organizations are producing approximately
6200 defects per million opportunities.
Our
consultants have experience leading initiatives in the following
fields of Six Sigma:
Design
for Six Sigma(DFSS) Green Belt and Black Belt DMAIC
Green Belt and Black Belt
Transactional Six Sigma
Lean Six Sigma
Six Sigma Yellow Belt for Call Centers We
would love to talk to you about an In-house initiative in any of
the above fields.
We
currently offer public courses on the following Six Sigma topics: Design
for Six Sigma - Black Belt Certification Launsby
consultants have led thousands of applications of the tools of Six
Sigma. The fundamental approach we take in our seminars is to provide
practical, hands-on training of the tools while pointing out key
issues relative to implementation success.
For
more information, call 1-800-788-4363
or email info@launsby.com.
